Who Should Participate in Gemba Walks?

In today’s fast-paced business environment, organizations are constantly seeking ways to improve efficiency, streamline processes, and enhance productivity. One powerful tool that has gained immense popularity in recent years is the Gemba Walk. Originating from the Japanese philosophy of Kaizen, the Gemba Walk involves leaders and managers going to the actual workplace, known as the “Gemba,” to observe, engage, and understand the work being done firsthand. By immersing themselves in the frontline operations, decision-makers gain valuable insights, identify bottlenecks, and foster a continuous improvement culture.

However, a pertinent question arises: Who should participate in Gemba Walks? Is it limited to executives and managers, or should it involve a wider range of individuals within an organization? In this blog post, we explore the key stakeholders who can benefit from participating in these walks and why their involvement is essential for achieving sustainable and meaningful improvements.

Understanding Gemba Walks and Lean Manufacturing

Understanding Gemba walks and lean manufacturing is important for organizations looking to improve their operational efficiency and reduce waste. Gemba walks involve managers and leaders going to the front lines of their operations to observe and engage with employees, processes, and equipment. This allows them to gain firsthand knowledge of how things are actually done and identify areas for improvement.

Lean manufacturing, on the other hand, is a systematic approach to eliminating waste and optimizing business processes. It focuses on continuously improving quality, reducing lead times, and increasing customer satisfaction. By combining Gemba walks with lean manufacturing principles, organizations can identify and eliminate waste, improve productivity, and create a culture of continuous improvement. This ultimately leads to increased efficiency, cost savings, and improved overall performance.

Who Should Participate in Gemba Walks?

Senior Managers and Supervisors

Managers and supervisors typically take on the traditional role of leading improvement efforts by being physically present on the production floor. As company leaders, they conduct Gemba walks to observe how employees work and identify issues that affect productivity. During these walks, managers and supervisors ask relevant questions, listen to feedback, and gain insights into how they can improve processes. Gemba walks are essential for leaders because they allow them to see firsthand what is happening in their organization.

Leaders can identify areas where employees may need additional training or support to perform their jobs more effectively. They can also spot bottlenecks in the production process that slow down progress and find ways to eliminate them. During a Gemba walk, leaders should not only focus on identifying problems but also seek out improvement opportunities. To truly modernize this vital process and take it a step further, companies should consider digitizing their walks with the Gemba Walk App. This innovative tool allows you to easily record, track, and analyze your observations, providing real-time insights and helping you spot trends over time.

Digitize your Gemba walks


Imagine the excitement and sense of ownership your team will feel when they’re given the opportunity to contribute to continuous improvement efforts beyond their immediate job responsibilities. This is exactly what can happen with Gemba walks. While senior managers and supervisors have traditionally been the only ones involved in these walks, there’s value in involving a wider range of employees.

Having more people participate in Gemba walks means that there are more eyes on the shop floor looking for potential improvements. Employees who work directly with processes are often better equipped to identify inefficiencies or areas for improvement than those who don’t. By including them in Gemba walks, you can tap into their knowledge and experience to drive change.

Frontline Workers

As a leader conducting Gemba walks, it’s important to include frontline employees in the process. These are the individuals who are directly involved in the day-to-day operations and have a deep understanding of the processes, bottlenecks, and potential areas for improvement. Their perspectives can provide valuable information that may not be apparent to higher-level management. Additionally, involving frontline workers in the Gemba walk process can foster a sense of ownership and engagement among employees, as they feel that their voices are being heard and their contributions are valued.

Cross-Functional Teams

Involving cross-functional teams and collaborative problem-solving in Gemba Walks can greatly enhance their effectiveness and outcome. Their different perspectives and expertise can be brought together, allowing for a more comprehensive understanding of the challenges and opportunities present. This can lead to more effective problem-solving as diverse viewpoints and ideas are shared. Collaborative problem-solving further enhances this process by encouraging team members to work together, share knowledge, and collectively develop solutions. This approach fosters innovation within the organization.

Training and Development Opportunities

Gemba walks provide several training and development opportunities for employees. Some of them include:

  • On-the-Job Training: Employees can learn from seeing actual work being performed. This is an opportunity for them to understand the company’s operations and how each team contributes to overall output. It also allows them to learn how different roles, departments, and processes interact with one another.
  • Problem-Solving Skills: Gemba walks often include identifying opportunities for improvement. Employees can be involved in the process of problem identification, analysis, and solution development. This can enhance their critical thinking and problem-solving skills.
  • Process Improvement Techniques: Gemba walks are often a part of lean and six sigma methodologies. Employees can learn these process improvement techniques firsthand, including identifying waste, streamlining processes, and improving efficiency.
  • Communication Skills: During Gemba walks, employees are often encouraged to ask questions, give feedback, and engage in discussions. This can help them develop better communication and interpersonal skills.
  • Understanding of Company Vision and Strategy: Through Gemba walks, employees can see how their daily tasks align with the company’s strategy and goals. This can help them understand the bigger picture and their role within it.
  • Cross-Training: By observing different areas of the company during a Gemba walk, employees can learn about functions and roles outside of their own department. This broadens their understanding of the business and can help in future role transitions or promotions.

How to Measure the Success of Gemba Walks

Measuring the success of Gemba walks is a process-oriented task, with emphasis on improvement, problem solving, and employee engagement. Here are some methods to do it:

  • Number of Identified Issues: By tracking the number of issues, waste, and improvement opportunities identified during a Gemba walk, you can measure how effectively the process is bringing potential problems to light.
  • Resolution Rate: It’s not enough to just identify problems; you must also track how many of those problems are resolved in a timely manner. This can provide a measure of how effectively your organization responds to and addresses issues identified during Gemba walks.
  • Cycle Time Reduction: If the main goal of your Gemba walks is to streamline processes, then measuring the reduction in cycle time before and after the walk is a good measure of success. If processes are consistently becoming more efficient after the walks, it’s a sign that they’re working.
  • Employee Engagement: Gemba Walks should promote a culture of continuous improvement process. By measuring levels of employee engagement before and after walks, you can see whether or not these walks are promoting a more engaged, proactive workforce.
  • Quality Measures: If Gemba walks are being used to reduce errors or defects, then track quality metrics like Defects per Million Opportunities (DPMO), First Time Quality (FTQ), or other relevant quality indicators.
  • Financial Impact: You can also tie financial metrics such as cost savings, cost avoidance, or revenue increases that are a direct result of improvements from the Gemba walks.
  • Consistency and Frequency: Measuring how regularly Gemba walks occur and if they are occurring as planned can help ensure the walk is a consistent part of your management process, not just a one-off event.
  • Feedback: Obtaining feedback from the employees who participate in or are affected by the Gemba walks can also be a valuable measure. Their perspective may reveal if the walk was helpful, if improvements were made, or if more training is needed to fully understand and utilize the practice.
  • Safety: If the Gemba walks are also aimed at improving safety, tracking the number of safety incidents before and after the walks can show their impact.

Digitize Your Gemba Walks

Struggling to keep up with your Gemba Walks? Enhance the way you manage and organize your walks with the Gemba Walk App. Our easy-to-use application allows for easy digitization of walk cycles, tracking points, notes, and photos. You can keep track of multiple rounds of Gemba walks while preserving data over long periods of time in one convenient platform.

With our intuitive app managing Gemba walks becomes a breeze. You will never lose important information or struggle to find relevant files again! Our software eliminates errors as well as saves time and money by streamlining processes and eliminating cumbersome paper trails that can distract from real improvement plans.

Get the Gemba Walk App today!