Gemba walks | A key component of leader standard work

Gemba walks and leader standard work are two sides of the same coin. The former are a lean tool used to assess the daily routine and effectiveness of workers on the ground, while the latter is used to assess the daily routine and effectiveness of senior leaders. Everyone from workers on the ground, to middle managers, to those at the top of the food chain need to be held accountable for their work. Besides, there is always room for improvement. To learn more about how Gemba walks and leader stand work function, keep reading.  

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Gemba refers to the place where work is done. This can be a factory, a sales floor, a hospital admission desk, a call center, or anywhere people add value to products or services.